You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process, as these may be in transit to our logistics partners.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 10 business days.
Please remember that your financial institution may require additional time to process and post the refund to your account. The refund amount will include the purchase price of the product, excluding original shipping charges (unless the return is due to our error).
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. There is often some processing time before a refund appears in your account.
If you've done all of this and you still have not received your refund, please contact us with your order details. We will investigate the matter and work with our payment processor to resolve any issues. Please provide your order number, the date of purchase, and the payment method used when contacting us about missing refunds.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Lushfeet
Address: 7772 West Palmaire Avenue, Arizona
E-Mail: [email protected]
Phone: +1 436-333-2213
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (MST), excluding public holidays. We strive to respond to all inquiries within 24-48 business hours.
